Shared team inbox
One inbox for every WhatsApp conversation.
Customers who reply to a campaign, ask a question or follow up all land in one shared inbox. Your team sees the full thread and replies from the browser.
What you get with shared team inbox
One thread per customer
Even if a customer reaches you on more than one of your numbers, it stays a single conversation.
Never miss the 24-hour window
The inbox shows when free-form replies are allowed and switches to approved templates when they aren't.
Unread at a glance
Unread counts show which customers are waiting, and clear as soon as someone opens the chat.
Organise with tags
Label customers, like VIP or Wholesale, right from the conversation.
Explore more features
Bulk campaigns
Send approved WhatsApp templates to thousands of customers at once, personalised for each one.
Learn moreMessage templates
Write, preview and manage the WhatsApp templates your campaigns and replies use.
Learn moreAutomated workflows
Reply to common questions and forward urgent messages automatically, around the clock.
Learn moreSee QuickConverse with your own use case
Book a short demo. We'll show you how teams like yours send campaigns, answer customers and automate replies on WhatsApp.