Frequently asked questions
Everything about QuickConverse and how WhatsApp for business works.
What is QuickConverse?
QuickConverse is a platform for businesses that use WhatsApp to talk to customers. You can send personalised campaigns to many customers at once, reply to everyone from one shared team inbox, and set up automatic replies, all on the official WhatsApp Business Platform.
Is QuickConverse an official WhatsApp solution?
QuickConverse connects to WhatsApp through Meta's official WhatsApp Business Platform (the Cloud API). It doesn't use unofficial workarounds that can get numbers banned.
What is the 24-hour window?
WhatsApp lets you send free-form messages to a customer for 24 hours after their last message to you. After that, or if they've never messaged you, you can only send pre-approved message templates. QuickConverse shows which applies in every conversation, so replies never fail unexpectedly.
What are message templates and why do they need approval?
Templates are messages reviewed by WhatsApp in advance, used for campaigns and for contacting customers outside the 24-hour window. Approval usually takes from a few minutes to a day. QuickConverse helps you write templates that follow WhatsApp's rules and keeps track of which ones are approved.
Do my customers need to opt in?
Yes. WhatsApp requires that customers agree to receive messages from your business before you send them marketing messages. Messaging people who haven't opted in can lower your number's quality rating and limit how many people you can reach.
How many messages can I send?
WhatsApp sets a limit on how many different customers a business can start conversations with each day. It starts lower for new numbers and increases as you send good-quality messages that customers engage with. QuickConverse works within these limits.
How much does QuickConverse cost?
Pricing depends on your team and messaging volume, so we'll put together a plan that fits. Book a demo or contact us for details. WhatsApp also charges for some messages, billed by Meta to your WhatsApp Business account.
Can my whole team use it?
Yes. Your team works from the same inbox. Campaigns need approval from a second admin before they go out, so one person can't send a mistake to all your customers.
How is my data protected?
Each business's data is kept separate, and the access tokens that connect your WhatsApp numbers are encrypted when stored. You stay in control of your WhatsApp Business account through Meta at all times.